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Misleading story about faulty laptops published by the TES

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A misleading story published by the TES suggests that one in five of the laptops we have distributed to help pupils access education while learning from home may be defective.

These claims are completely contradicted by our own data which shows that less than 1% of the hundreds of thousands of devices delivered have been returned.

A Department for Education spokesperson said:

This survey is misleading. Our data shows that less than one percent of the devices delivered by the Department this academic year have been sent back in exchange for a new device, or had a manufacturer’s issue when sent. Every single laptop that we provide meets a set of minimum specifications set to enable children to learn remotely.

We are fully committed to helping children access a high-quality education while learning from home, and refute any suggestion that implies otherwise.

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